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FAQs

FAQ overview

Questions

Answers

QCan you tell me when new products or special promotions are announced?

New Product Announcements: Simply hit the ‘New’ link on our home page / header in the upper right corner directly below the ‘Cart Checkout’, this will display all our new eco-friendly products that meet our Livingreen Promise.

Special Promotions: hit the “On Sale This Month’ link directly below the navigation ribbon on our home page / header. All our promotions and ‘On Sale’ products will automatically be displayed for you.

Social Media: You will also find New Product Announcements, Special Promotions and Sales item at Livingreen FacebookLivingreen Google+; Livingreen Twitter and other Social Media sites.

Or, use the 'Livingreen Newsletter' field at the footer of the Livingreen website to register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.

QWhat is the Address Book and how do I use it?

Being a registered user offers you faster checkout since you won't have to re-enter your shipping and/or billing information. When you place an order that information will be filled in automatically. Registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. Go here for more information.

QAre the products on the website the same as in the stores?

Selection on our website will vary from Livingreen boutiques or authorized accounts depending on demand. Styles not available on the website can be purchased by request via a boutique.

QIs my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth using a 256-bit security encrypted layer.

QWhat is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.

 

QWhat are your shipping fees?

Shipping fees are calculated using shipping weight and dimension and charged according to our negotiated rates with United Parcel. All orders are shipped UPS ground unless otherwise specified by the customer. If you would like expedited shipping please call 866-966-1319 immediately after placing your order or email us at CustomerService@Livingreen.com.

QWhen will my order be shipped? When will it arrive?

Your purchase is shipped in the order of receipt and expedited as quickly as possible. Most orders are shipped within 2-3 days, any orders with a shipping date thereafter you will be notified. You will receive an e-mail confirmation once your order has shipped.

NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

QHow do I know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

QWhat's the difference between "Order Date" and "Ship Date"?

On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for Expedited Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

QWhat countries do you ship to?

We currently are shipping only to the continental United States (everywhere accept Alaska and Hawaii)

QDo you ship to PO boxes or APO/FPO addresses?

No, we can only ship to street addresses.

QIf I send my package as a gift, will the recipient receive the invoice?

Yes. If you would like us to remove the invoice from the package, please immediately email us after your order is placed at CustomerService@Livingreen.com.

 

QWill my credit card be charged immediately?

Yes. Your credit card will be charged upon placement of the order, at which time you will receive an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped.

QWhy should I become a registered user?

Being a registered user offers you faster checkout since you won't have to re-enter your shipping and/or billing information. When you place an order that information will be filled in automatically. Registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. Click here to register now.

QWhat's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

QHow do I change or cancel an order?

To cancel an order you recently completed, please call 866-966-1319 immediately after placing your order or email us at CustomerService@Livingreen.com as soon as possible. Please have your order number and last four (4) of card used for order verification. If for any reason you would like to change your order, please contact customer service as soon as possible. We will make every effort to accommodate your request. However, because our system is designed to fulfill orders very quickly, we cannot cancel or change an order once it has entered the shipping process.

QWhy did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

QWhat are my payment options?

We accept Visa, Mastercard and American Express.

QAre purchases on this website really tax free?

Sales tax is collected for shipments made to California designated addresses only.

QIs ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

 

QWhat is your return policy?

PLEASE NOTE: Purchases made online are available for refunds only: exchanges are not permitted. Returns will only be accepted by contacting customer service prior to returning your product.  In the event that your unworn regular priced product purchased from our website does not meet your expectations, you may return it postmarked within 15 days of the date you receive the package for credit to your original payment method, less any shipping charges.

Any returns postmarked after 15 days of your receipt date will be returned to you. If you do not accept the item to be returned to you, you will be charged a restock fee that includes 50% of the value of the item, plus shipping charges.
You may return your product(s) for a refund:

    The item has been unused
    The item is free of any damage caused by the customer
    The item is returned in its original packaging

We will only refund the original shipping cost on your order if you received the incorrect item or the item sent was defective. If a wrong item shipped to you is due to a mistake on our part, your returned items will be shipped at no cost to you via Standard Ground Delivery. If a damaged item is shipped to you, please notify us within 7 days from the date you receive your package. Any damage claim made after 7 days will not be accepted.

The return value is determined by the last retail price of the item. WE DO NOT ACCEPT RETURNS ON PRODUCTS THAT WERE NOT PURCHASED VIA THIS WEBSITE.  Please use the most economical shipping method. It is recommended that you use a shipping service that offers both insurance and tracking to ensure a safe delivery of your package, as Livingreen is not responsible for packages lost in transit.  Due to security constraints, we are unable to reimburse you for an amount greater than your purchase price. Returns will only be accepted by contacting customer service prior to returning your product.

* Please note: We reserve the right to final approval on all returns

QWhere do I ship my return?

Please contact customer service with your order details to receive an authorization number and instructions on where to ship the return.

QHow should I ship my return?

Pack and seal your box securely, in the original package if possible. To be properly processed, please contact customer service with your order details to receive an authorization number and instructions on where to ship the return.. You should ship your return with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

QWhen will my credit card be refunded?

Once your package has been received, your refund will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.