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Green FAQs

What are Volatile Organic Chemicals (VOCs)?

Volatile organic compounds (VOCs) are emitted as gases from certain solids or liquids. VOCs include a variety of chemicals, some of which may have short and/or long-term adverse health effects. Concentrations of many VOCs are consistently higher indoors (up to ten times higher) than outdoors. VOCs include substances such as:

  • Benzene
  • Toluene
  • Methylene
  • Chloride
  • Formaldehyde
  • Xylene
  • Ethylene glycol
  • Texanol
  • 1,3-butadiene

If I’m chemically sensitive can I use your products?

While we offer natural and safer synthetic products we can’t guarantee that they will work for everybody. We suggest that you test for personal tolerance. No returns will be granted if you have a reaction to our products. We can provide information (MSDS Sheets) on all of our products if you so desire.

Do you install/know of any installers in my area?

We are a retail store and do not employ any installers. A professional should have no problem installing our products. We will be happy to provide you with complete manufacturing installation guidelines.

Do you have a catalog?

As an environmental friendly company we feel that printing a catalog would be creating unnecessary waste. If you have any questions on our products please Contact Us or Call Us toll free (866) 966-1319.

What is your warranty on you products?

All warranties on products are extended by the manufacturer and not by Livingreen. Livingreen will help facilitate warranty issues on behalf of the manufacturer. Livingreen has no separate warranty policy on its products.

Do you have a restocking fee?

Return and handling charges of 20% will be applied to any returned items that are resalable. Livingreen deems the right to what is resalable and what is not. Damaged, used or opened products are not returnable. Shipping charges may be applied and will be incurred separately.

Do you ship to the East Coast, Mid-West and Internationally?

Yes, we do ship to the East Coast, Mid-West, and Internationally; however, certain products may have restrictions or special handling requirements. Before a sale, we will provide an estimate with shipping costs and details. Our intention is to deliver quality products to you, wherever you are located.

Why do I have to pay for sample kits?

Due to the large number of requests that we receive about samples, we now charge a nominal fee for them. We encourage you to order samples of the materials that you are interested in. We want you to know exactly what you are ordering. Most of our samples cost between $5.00 and $10.00 each, with the exception of some larger items. In most cases, the cost of the sample will be refunded upon completion of your large quantity order of the same product.

If you are interested in a wide variety of green building materials, you may want to order a Livingreen sample kit. Our kits include; information and price sheets for many of our best selling items, as well as samples of flooring, bamboo plywood, recycled glass tiles, and countertop materials. The cost of a kit with a paint Fandeck is $55.00. Kits without a Fandeck are $35.00.

Please note: Shipping costs are not included in sample or sample kit pricing.